Since Bill is rarely in the office, he has decided to create a virtual office wall, where you can see all the licenses and awards he has, all nice and pretty. Some people are impressed with this kind of stuff. Some people are naturally skeptical and want to see proof of some sort of credentials. Other don't give a toss, so if you're in that last category, avert your eyes and move on quickly.
Certificate of appreciation for his work helping 9/11 survivors move on